Refund & Return Policy

Thank you for shopping with us! We want you to be fully satisfied with your purchase. Please read our Refund & Return Policy carefully before making an order.

Returns

• You may request a return within 7 days  of receiving your order.

• To be eligible for a return, the item must be:

  • Unused, unworn, and in the same condition as when you received it.

  • In the original packaging with all tags, labels, and accessories included.

• Certain types of items are non-returnable, such as:

  • Sale or clearance items.

  • Personalized or custom-made products.

  • Intimate goods (e.g., underwear, swimwear, or hygiene products).

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 30 business days.

• Shipping costs are non-refundable (unless the item was defective or we sent the wrong item).

• If you haven’t received your refund after the stated period, please first check with your bank or credit card company. Processing times may vary.

Exchanges

• We only replace items if they are defective, damaged, or the wrong size.

• If you need to exchange an item, please contact us at support@boutivastore.com.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).

• Please use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Us

For any questions about returns or refunds, please contact us:
📧 Email: support@boutivastore.com